Introduction
Welcome to Caspia. We are committed to protecting your privacy and ensuring the security of your personal information. As a leading provider of grant writing and digital solutions, we handle client data with the utmost care and in strict compliance with privacy laws.
Collection of Information
What we collect:
- Personal identification information (e.g., name, email address, phone number)
- Payment details (e.g., credit card information, billing address)
- Service history and preferences
- Interaction data through our website and services
How we use your information:
- To process and fulfil your service requests
- To provide customer support and respond to your inquiries
- To improve our services and offerings
- To inform you about promotions, new services, and updates
Data Confidentiality and Security
Caspia employs state-of-the-art security measures to protect the data we collect. These measures include advanced encryption protocols, secure server configurations, and strict access controls to ensure that your personal information remains secure from unauthorized access and breaches.
Data Retention
We retain personal data only as long as necessary to fulfil the purposes for which it was collected. This retention period may extend beyond the termination of your relationship with us but only as long as legally required or necessary to defend our legal rights.
Your Rights
Under the GDPR and UK Data Protection Act, you have several rights, including:
- The right to access the personal data we hold about you
- The right to request the correction of any inaccuracies in your data
- The right to request deletion of your data when it is no longer necessary for the purposes collected
- The right to withdraw consent at any time, where consent is the legal basis for processing your data
Changes to Our Privacy Policy
Caspia reserves the right to modify this Privacy Policy at any time. All updates will be posted on this page, and we encourage you to review our policy periodically to stay informed about how we are protecting your information.
Contact Us
If you have any questions or concerns regarding this Privacy Policy or our data handling practices, please contact us at:
Caspia
Email: info@caspia.co.uk
Customer Services Email: support@caspia.co.uk
Postal Address:
Caspia
Enterprise House
Newtown Road
London-Luton, LU1 3EA
United Kingdom
Your privacy is our priority, and we are dedicated to ensuring that your data is handled with the utmost care and respect.
Inbox Data Insights (IDI)
Turn email chaos into intelligence. Analyze, visualize, and secure massive volumes of inbox data with Inbox Data Insights (IDI) by Caspia.
Data Security
Safeguard your data with our four-stage supervision and assessment framework, ensuring robust, compliant, and ethical security practices for resilient organizational trust and protection.
Data and Machine Learning
Harness the power of data and machine learning with our four-stage supervision and assessment framework, delivering precise, ethical, and scalable AI solutions for transformative organizational impact.
AI Data Workshops
Empower your team with hands-on AI data skills through our four-stage workshop framework, ensuring practical, scalable, and ethical AI solutions for organizational success.
Data Engineering
Architect and optimize robust data platforms with our four-stage supervision and assessment framework, ensuring scalable, secure, and efficient data ecosystems for organizational success.
Data Visualization
Harness the power of visualization charts to transform complex datasets into actionable insights, enabling evidence-based decision-making across diverse organizational contexts.
Insights and Analytics
Transform complex data into actionable insights with advanced analytics, fostering evidence-based strategies for sustainable organizational success.
Data Strategy
Elevate your organization’s potential with our AI-enhanced data advisory services, delivering tailored strategies for sustainable success.
AI Business Agents in Action
Inbound AI Agent for Real-Time Enquiries
Caspia’s Inbound AI Agent now handles over 80 percent of first-contact enquiries, routing calls, chats, and emails instantly to the right departments and reducing response time to under 10 seconds.
Lena
Statistician
Outbound AI Agent for Proactive Engagement
The Outbound AI Agent connects with customers automatically through personalised calls and data-driven follow-ups, increasing conversion rates by 25 percent across multiple industries.
Eleane
AI Researcher
Predictive Analytics Behind Every Interaction
Each AI Business Agent uses predictive models that analyse behavioural data in real time, adapting tone, timing, and messaging for the highest impact.
Edmond
Mathematician
Web and Chat AI Agent for Customer Journeys
Deployed across websites and WhatsApp, Caspia’s Web and Chat AI Agent provides a seamless experience, answering questions, taking bookings, and completing secure payments 24 hours a day.
Sophia
Data Scientist
Voice and Telephony Integration
With native telephony integration, AI Agents can call clients directly, provide spoken updates, or schedule voice-based confirmations, linking natural language with data-driven logic.
Kam
Programmer
Connecting Business Data to Human Conversations
Every conversation handled by the AI Business Agent connects to live business data, allowing instant retrieval of order details, account balances, and workflow status without human intervention.
Jasmine
Data Analyst
Learning from Every Call
Each interaction trains the AI Business Agent further. Feedback loops allow it to identify recurring issues and propose workflow improvements automatically.
Jamie
AI Engineer
Reducing Operational Load
AI Business Agents now process up to 65 percent of transactional workloads that once required staff support, freeing human teams to focus on creative and strategic tasks.
Julia
Statistician
Seamless API and CRM Integration
Inbound and Outbound Agents connect directly to CRM and ERP systems through secure APIs, ensuring every call, chat, and transaction syncs instantly with enterprise records.
Felix
Data Engineer
Context-Aware Understanding
Unlike traditional bots, Caspia’s AI Agents interpret context, intent, and emotional tone, providing responses that align with both brand language and customer sentiment.
Mia
AI Researcher
Data-Driven Decision Layer
The AI Agent network connects analytics with action, drawing from company dashboards and data stores to decide and execute responses intelligently in real time.
Paul
Mathematician
Multilingual Communication
The Web and Chat AI Agent converses in over 25 languages and dialects, giving multinational clients a consistent and localised engagement channel.
Emilia
Data Scientist
Automating Repetitive Workflows
Outbound AI Agents handle reminders, renewals, and confirmations automatically. Businesses save hundreds of staff hours every quarter by automating these interactions.
Danny
Programmer
Transforming Data into Dialogue
With AI Business Agents, data isn’t just visualised, it’s spoken. The system can narrate insights from Power BI, Tableau, and Looker dashboards directly during meetings.
Charlotte
Data Analyst
Continuous Learning through Interaction
Every question, correction, and response becomes part of a continuous learning model that improves the AI Agent’s understanding and accuracy across all channels.
Squibb
AI Engineer
Trusted Enterprise Deployment
Caspia’s AI Business Agents operate on secure cloud infrastructure with role-based access, ensuring compliance with enterprise-grade data protection standards.
Sam
Statistician
Adaptive Response Framework
Inbound and Outbound AI Agents adjust their conversational flow dynamically using live metrics such as sentiment, response time, and customer satisfaction scores.
Larry
Mathematician
Real-Time Analytics Feedback
Every call and chat session generates structured analytics that can be fed back into dashboards, allowing executives to monitor engagement and performance continuously.
Tabs
Data Engineer
The Future of Business Interaction
AI Business Agents represent a shift from digital tools to autonomous enterprise assistants capable of thinking, learning, and communicating across every channel.
Mitchell
AI Researcher
Frequently Asked Questions
What exactly is an AI Business Agent?
An AI Business Agent is a virtual employee that can talk, write and act like a human. It handles calls, chats, bookings and customer support 24/7 in your brand voice. Each agent is trained on your data, workflows and tone to deliver accurate, consistent, and human-quality interactions.
How are AI Business Agents trained for my business?
We train each agent using your documentation, product data, call transcripts and FAQs. The agent learns to recognise customer intent, follow your processes, and escalate to human staff when required. Continuous retraining keeps performance accurate and up to date.
What makes AI Business Agents better than chatbots?
Unlike traditional chatbots, AI Business Agents use advanced language models, voice technology and contextual memory. They understand full conversations, manage complex requests, and speak naturally — creating a human experience without waiting times or errors.
Can AI Business Agents integrate with our existing tools?
Yes. We connect agents to your telephony, CRM, booking system and internal databases. Platforms like Twilio, WhatsApp, HubSpot, Salesforce and Google Workspace work seamlessly, allowing agents to perform real actions such as scheduling, updating records or sending follow-up emails.
How do you monitor and maintain AI Business Agents?
Our team provides 24/7 monitoring, quality checks and live performance dashboards. We retrain agents with new data, improve tone and accuracy, and ensure uptime across all communication channels. You always have full visibility and control.
What industries can benefit from AI Business Agents?
AI Business Agents are already used in healthcare, beauty, retail, professional services, hospitality and education. They manage appointments, take orders, answer enquiries, and follow up with customers automatically — freeing staff for higher-value work.
How secure is our data when using AI Business Agents?
We apply strict data governance including encryption, access control and GDPR compliance. Each deployment runs in secure cloud environments with audit logs and permission-based data access to protect customer information.
Do you still offer data and analytics services?
Yes. Data remains the foundation of every AI Business Agent. We design strategies, pipelines and dashboards in Power BI, Tableau and Looker to measure performance and reveal new opportunities. Clean, structured data makes AI agents more intelligent and effective.
What ongoing support do you provide?
Every client receives continuous optimisation, analytics reviews and strategy sessions. We track performance, monitor response quality and introduce updates as your business evolves — ensuring your AI Business Agents stay aligned with your goals.
Can you help us combine AI with our existing team?
Absolutely. Our approach is hybrid: AI agents handle repetitive, time-sensitive tasks, while your human staff focus on relationship-building and creative work. Together they create a seamless, scalable customer experience.
